eFileMyForms
Duration
October 2022 - January 2023
Project Context
Product design at Sovos
Tools Used
Figma
Internal design system
Roles
User experience design: Accessibility, Content design, Design system, User flow, User interface design
Overview
Background
eFileMyForms, acquired by Sovos in 2021, is a web-based application for individuals, businesses, and tax professionals to manage and file tax forms timely and securely. Different from traditional enterprise products from Sovos, eFileMyForms has non-traditional business needs and audience groups. Instead of catering to the needs of a large organization, eFileMyForms requires a solution that is scalable and reliable for a large number of customers, especially smaller businesses.
Project Scope
For this project, the goal was to improve the checkout experience and increase revenue by 15% through add-on services. My role was to collaborate with Product Owner, developers, and Quality Assurance engineers to deliver a streamlined checkout experience using a modified design system that was more consistent with the eFileMyForms branding. To meet the project deadline before the January tax season, the focus was primarily on CSS changes with minimal user experience enhancements.